In order to assist our students and families to problem-solve challenges they may be encountering in moving to online learning, Land O’ Lakes High School shares these common solutions.

Please note: The degree to which these address your issue is dependent upon factors typically beyond the control of our school. We cannot guarantee their effectiveness for your particular situation.

Concern:       Does not have access to computer/device

Solution:      Email Mrs. Doohen, Assistant Principal, for directions regarding how to obtain a school device.

 

Concern:      Issues with logging into Canvas/myLearning

Solution:      Email Canvas/myLearning help desk at TechHelp@pasco.k12.fl.us

 

Concern:       Technical Computer Issues

Solution:      Email: TechHelp@pasco.k12.fl.us

Live Text Chat: 7 a.m. to 7 p.m. Monday-Friday at Technology Help Desk Live Chat (Look for the green chat box in the lower righthand corner)

Phone: 813-794-2859, 7 a.m. to 7 p.m. Monday-Friday

 

Concern:       No Access to Internet

Solution:       Many cell phone service providers have removed caps on data.  You can contact your provider to discuss setting up a Wi-Fi hotspot through your mobile devices. These can access the internet through your phone’s cell signal. Their representatives can show you how.

 

Some cell phone providers are listed here:

Sprint – Unlimited Data – Call (727) 849-4529

AT&T – Free Public Wi-Fi hotspots and free wireless data service for 60 days, Call (727) 478-0251

Spectrum – Free Public WiFi for 60 days – Call (888) 406-7063

T-Mobile – Unlimited data – Call (727) 203-8267

Verizon Wireless – Call 1 (800) 922-0204